SHIPPING & RETURNS
Shipping Policy
Shipping Policy for Ellaewa
Welcome to Ellaewa! We value your trust and are committed to delivering your orders quickly and safely. Below is an outline of our shipping policy for your convenience:
1. Order Processing:
Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
Once your order is shipped, you will receive a confirmation email with your order details and tracking information.
2. Shipping Methods and Delivery Times:
Standard Shipping: Delivery within 3-7 business days.
Express Shipping: Delivery within 1-3 business days.
Delivery times may vary depending on your location and carrier conditions.
3. Shipping Charges:
Shipping charges are calculated at checkout based on destination, shipping method selected, and the weight of the products.
Free shipping is available for orders of $250 or more.
4. International Shipping:
We ship internationally to select countries. Please note that international orders may be subject to customs duties, taxes and import fees. These fees are the responsibility of the customer and vary by country.
Delivery times for international orders may take 7-15 business days or longer depending on customs processing times.
5. Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment.
6. Address Accuracy:
Please make sure that all shipping information is correct and complete at checkout. Ellaewa is not responsible for delayed or undelivered orders due to incorrect or incomplete addresses.
7. Lost or Damaged Shipments:
If your order is lost or damaged in transit, please contact us at support@ellaewa.com within 7 days of the estimated delivery date. We will help you file a claim with the carrier and arrange for a replacement or refund if necessary.
8. Returns and Exchanges:
Please see our Returns and Refund Policy for details on returning or exchanging products.
9. Restrictions:
Some products may have shipping restrictions due to local regulations or carrier limitations. Such restrictions will be indicated on the product's page.
Contact Us:
If you have any questions or concerns regarding shipping, feel free to contact our customer support team at support@ellaewa.com
We are here to help!
Thank you for choosing Ellaewa. Happy shopping!
Return & Exchange Policy
Cosmetic Product Return Policy:
At Ellaewa, we take pride in offering high-quality cosmetic products. To ensure customer satisfaction, we have outlined the following return policy for cosmetic items:
Eligibility for Returns:
Cosmetic products may only be returned if they are unopened, unused, and in their original packaging.
Returns must be initiated within 14 days of delivery.
Non-Returnable Items:
For health and safety reasons, opened or used cosmetic products cannot be returned.
Clearance or final sale items are non-returnable.
How to Initiate a Return:
Contact our customer support team at support@ellaewa.com with your order number and details of the product you wish to return.
Our team will provide instructions on how to return the product.
Refund Process:
Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method.
Damaged or Defective Products:
If your cosmetic product arrives damaged or defective, please contact us within 7 days of delivery. We will arrange for a replacement or refund.
Contact Us:
If you have any questions or concerns regarding shipping, feel free to contact our customer support team at support@ellaewa.com.
We’re here to help!
Thank you for choosing Ellaewa. Happy shopping!