FAQ

Ellaewa offers a variety of shipping methods to ensure our customers receive their beauty products promptly and securely. We provide standard shipping, which typically takes 5-7 business days, and expedited shipping for those who need their products faster, usually within 2-3 business days. For our international customers, we also offer reliable international shipping options that vary in delivery time depending on the destination. All orders are processed within 24-48 hours of purchase, and tracking information is provided for all shipments so you can monitor your package's journey. At Ellaewa, we strive to deliver your beauty essentials efficiently and safely, ensuring your satisfaction every step of the way.

At Ellaewa, we strive to provide a seamless shopping experience, including easy tracking of your order. Once your purchase has been processed and shipped, you will receive a confirmation email containing your tracking number and a link to our courier's tracking page. Simply click on the link and enter your tracking number to see real-time updates on the status of your delivery. If you encounter any issues or have questions regarding your order's location, our Customer Service team is readily available to assist you via email or phone. We are committed to ensuring your Ellaewa beauty products arrive promptly and securely.

At Ellaewa, we strive to ensure our customers are fully satisfied with our beauty products and services. If you need to cancel an order, please contact our customer service team within 24 hours of placing your order for a full refund. For refunds on products that have already been shipped or received, you can request a return within 30 days of purchase. The items must be in their original condition, unused and unopened. Refunds will be processed within 7-10 business days upon receipt and inspection of the returned items. Please note that original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part. For more details or to initiate a cancellation or return, you can reach out to us through our contact page.

Redeeming a promo code at Ellaewa is simple and straightforward. Follow these steps to enjoy discounts on your favorite beauty products and services: 1. Select Your Products: Browse through our wide range of beauty products and add the items you wish to purchase to your shopping cart. 2. View Your Cart: Once you have selected your products, click on the shopping cart icon to view your selected items. 3. Enter Promo Code: On the cart page, you will see a field labeled "Promo Code" or "Discount Code." Enter your promo code into this field exactly as it appears, and click the "Apply" button. 4. Check Your Discount: The page will refresh and you should see the discount applied to your order total. Make sure that the discount has been successfully deducted from the total amount. 5. Proceed to Checkout: After the promo code has been successfully applied, click on the "Checkout" button to proceed with the payment process. Follow the on-screen instructions to complete your purchase. 6. Receive Confirmation: Once your order is confirmed, you will receive a confirmation email with your order details and any applicable discount. If you encounter any issues while redeeming your promo code, please don't hesitate to contact our customer support team for assistance. Enjoy shopping with Ellaewa, and take advantage of our exclusive promotions to enhance your beauty routine!

At Ellaewa, your privacy is of utmost importance to us. When you engage with our beauty services, we collect and use your personal information solely for the purpose of providing and improving our offerings. This includes booking appointments, personalized beauty recommendations, and communicating special offers and updates relevant to you. We are committed to protecting your data with robust security measures and will never share your information with third parties without your explicit consent. For more detailed information, please refer to our comprehensive Privacy Policy on our website.

Yes, Ellaewa offers international shipping to numerous countries around the world, enabling beauty enthusiasts globally to enjoy our premium products. When it comes to taxation, international customers should be aware that import duties, taxes, and customs fees may be applicable depending on their country's regulations. These additional charges are not included in the product prices or shipping costs displayed on our website. The responsibility for all such fees rests with the recipient, and they will be billed by the local customs office.